According to the Law on 6502 Consumer Protection, our customers have the right to replace the purchased product / s with a different product from the same product group, if it is determined that it has not been used within the first 14 days after the invoice date.
To initiate the change and return process, Our customers must contact us by phone or e-mail using the contact details provided by us as contact information on our homepage and receive a return tracking number for the return process.
To complete the return process, our customers must fill the return form that we send with the return tracking number and send the product to Altınbaş Brand Management Center by cargo, with the address clearly specified. Cargo costs incurred at this stage belong to Altınbaş. For those you need to restore with the product to be returned: Product packaging, product guarantee certificate, invoice (all in packaging). Products that are returned without an invoice or guarantee certificate cannot be accepted. In this case the product will be rejected and returned.
Special order products and products that are modified for customers can not be returned. The product to be returned must be completely undamaged. Scratched, damaged or physically deformed products can not be returned.
Product returns are started after the product is examined by our experts.
Payments by bank transfer when the return of the product is approved, the corresponding invoice amount will be refunded to the bank account within 10 days.If the payment was made using a credit card, it will take 1 to 4 weeks for the refund to be reflected in your credit card account.
The products you purchase from Altınbaş Internet Store are guaranteed for 2 years. In the occasion of any production error related to the product within the period of use, Altınbaş guarantees to repair or exchange the product. Comprehensive physical damage from user errors is not covered by the warranty. You can review the "Product User Guide" that came with your product to protect your product from usage errors and get information about product maintenance.